ServiceMaster SRQ provides 24 hour water extraction because getting to a flood quickly can make all the difference. We have been called out in the middle of the night many times because someone got out of bed and found their house had been flooded. One case of this was a nice couple on Siesta Key. The wife had put a load of laundry in before bed and sometime in the night it overflowed. The husband got up around 3 am to use the restroom and stepped onto wet carpet. He soon discovered that 5 rooms of his home had been completely flooded. We were called around 4 am after he realized that the problem was more than he could or wanted to handle on his own.
We arrived around 5 am and began moving all of their furniture to the 2 bedrooms that weren’t affected. It soon became apparent that had he not called us right away the water would have moved into their office. This was where they kept all of their family photos in a cardboard box on the floor. They told us that these photos had been in the family for years and hadn’t been scanned into the computer. They would have lost in some cases the only pictures of long dead relatives that anyone in the family had. The wife started crying just thinking about how she would have felt if that had happened. She did say that by calling us right away her husband had earned some serious brownie points.
After moving all of the furniture out of the flooded rooms we pulled the ruined carpet pad. We then extracted the water from the carpets using a flood pumper. The walls in-between the rooms had soaked water up about 8 inches so we placed dehumidifiers and blowers to dry them out. After 4 days of drying we picked up our equipment and recommended a flooring installer to put down new padding. The wife once again thanked us whole heartedly for getting there so quickly and saving her pictures. You should never hesitate to call ServiceMaster SRQ when you need water extraction, think of what could be lost if you don’t.